Maximize customer service while reducing costs
Discover the world of Over.ai
Meet Omega, your always on the line AI personal assistant.
See how it works, ask questions and get all the information you need.
With over.ai’s Artificial Intelligence Voice Response (AIVR), your customers use their own words, without having to use certain keywords or go tediously through IVR scripts. Thanks to advanced machine learning capabilities over.ai’s AIVR learns from its own averment and gets more accurate with every interaction.
Monitor and tune the AIVR efficiency and gain valuable insights for call flow management and system improvement. Featured reports include service levels, performance, payment, replay requests and overall call data.
Making sure customers quickly find what they need increases contained within the AIVR experience to reduce live-agent hours and associated costs by more than 30%.
Connected to the telco services and support, available in every touch point the customer wants to access
Delight your customers while reducing costly agent transfers with Artificial Intelligence Voice Response (AIVR). Take advantage of agent automation, real time speech recognition and Artificial Intelligence powered natural language interactions to transform your contact center efficiency.
Over.ai makes it easy to connect naturally with your customers at the right place and time, by engaging them however they prefer—voice, trough your app or on your website. Our native cloud platform and machine learning capabilities allows for the flexibility you need to continuously and remotely improve service levels, while eliminating overhead expenses and lowering operational costs.
By implementing natural language interactions we have simplified processes throughout the call enter flow, enabling a solution that is simple to use, and simple to expend and support additional businesses needs and traffic spikes.
Search and access to information, via text and voice, is transforming into a personal assistant.
Removes the barrier of another app to download. A2P communication services continue to see strong growth.