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  4. Creating Conversational Flow
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Next steps

Now, you should have the tools you need to be able to create the intents toppings.none and toppings.two, and the rest of the conversation on your own. Remember to use parameters to collect and import values, and use context to control the flow of the conversation.

To help you, use this annotated version of our conversation flow as a guide, labeled with the intent names, contexts, and parameters needed.

Notice that towards the end of the call, the agent tells the customer that they will receive an SMS with the order number. How do we implement this?